Privacy Policy

Last Updated: April 28, 2025

At Héritage L.A.G. International Inc., protecting your personal information is a priority. This privacy policy outlines how we collect, use, disclose, retain, and protect your personal information, in accordance with the requirements of Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

1. Personal Information Protection Officer

The Personal Information Protection Officer at Héritage L.A.G. International Inc. is responsible for ensuring compliance with this policy.

For any questions or requests regarding your personal information, you may contact them at:

Address: 650 Rue Gaudette, Saint-Jean-sur-Richelieu, QC J3B 1L7, Canada
Email: humidor@heritagelag.com
Phone: 514-631-8484

2. Collection of Personal Information

When you visit our website, we automatically collect certain information, including:

your IP address,
your browser type,
your Internet service provider,
the pages you view on our site,
the date and time of your visit.

We may also collect additional information when you fill out a form, participate in a survey, or contact us.

3. Purposes of Collection

We use your personal information for the following purposes:

to improve the quality of our services and website,
to personalize your user experience,
to ensure the security of our platform,
to comply with legal and regulatory requirements.

We only collect the information necessary to fulfill these stated purposes.

4. Disclosure of Personal Information

We do not sell or rent your personal information.
However, we may disclose it:

to authorized service providers (hosting, site maintenance, statistical analysis), provided they agree to confidentiality obligations,
if required by law, including to public authorities.

5. Consent

By browsing our website, you consent to the collection and use of your personal information as described in this policy.
You may withdraw your consent at any time, subject to legal obligations, by contacting us.

6. Protection and Retention

We implement reasonable physical, administrative, and technological security measures to protect your information from loss, unauthorized access, disclosure, or alteration.

Your personal information is retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

7. Your Rights

In accordance with Law 25, you have the following rights:

the right to access your personal information,
the right to correct inaccurate information,
the right to withdraw your consent,
the right to request the deletion of your information (subject to legal obligations).

To exercise these rights, please contact our Personal Information Protection Officer.

8. Cookies

Our site uses cookies to enhance your experience. You can set your browser to refuse cookies or to notify you when cookies are being used. However, some features of the site may not function properly if cookies are disabled.

9. Policy Changes

We reserve the right to modify this privacy policy at any time. Any significant changes will be announced on our website. We encourage you to review this policy periodically.

The date of the latest update is indicated at the top of the document.

10. Complaints

If you believe your request has not been satisfactorily addressed, you may file a complaint with:

Commission d’accès à l’information du Québec
Email: cai.communications@cai.gouv.qc.ca
Address: 525 René-Lévesque Boulevard East, Office 2.36, Québec City, QC G1R 5S9, Canada